MAKE YOUR PASSION
We trust that you are going to have a pleasurable and educational experience at our academy. Please take some time to review our terms and conditions relating to our business and your chosen course/s at our academy.
General Policies of Trifocus Fitness Academy
All Manuals, promotional material and assessments are part of your course payment package. If you lose or damage your manual the manuals can be reissued at R450 per manual plus shipping. The certificates will be issued roughly 6/8 weeks after completing exams and having been deemed competent, Certificates are distributed electronically by PDF format – Learners must take accountability for lost or damaged POE’s that are within their care.- Lost POE’s can be reprinted at R200 per a POE.
Re- Assessment Policy
The following points will apply, with reference to the TRIFOCUS FITNESS ACADEMY reassessment policy:
When a candidate has to undergo reassessment, he/she must be given specific feedback and guidance in order to concentrate on areas of weakness. The onus is on the candidate to inform the TRIFOCUS FITNESS ACADEMY assessor when ready for assessment. The reassessment should take place in the same/similar situation/context and under the same conditions. The same assessment method/s and instruments may be used, but the task and materials should be different, but at the same level and complexity as the previous task. Reassessment can take place under a maximum of three per candidate (total three assessments), per unit standard. Each assessment must be discussed with the TRIFOCUS FITNESS ACADEMY client, as this will be charged as per the TRIFOCUS FITNESS ACADEMY assessment rate (R450) per assessment. A maximum of 6 months should be allowed between each re-assessment.
Neither Trifocus, the trainers, their employees, any agents, guest nor other persons associated with Trifocus will be held responsible for any claim arising from an incident which may occur whilst students are on the premises or at any gyms or transported to any chosen venue by or on behalf of any of the said persons.
Complaints and Feedback
Trifocus Fitness Academy is committed to offering a quality education to our students, we welcome the opportunity to hear your feedback and suggestions, in addition to this if you have any complaints about the service we are providing please use the below customer care contact details Email: firstname.lastname@example.org Contact: 0861 444 765
The student selecting to complete the course/s by utilising the Trifocus Fitness Academy Online learning platform, shall need to have access to a computer or laptop, and access to an internet connection. Trifocus Fitness Academy shall not be held responsible for a student not able to complete their course/s due to not having access to a computer or internet access.
Submission of assessments and assignments
The Student on completion of the course/s assessments and assignments must return the assessments and assignments to Trifocus Fitness Academy at the following address; 1st floor 292 Surrey Avenue, Ferndale, Randburg 2194. The student must keep the proof of delivery of assessments and assignments delivered to Trifocus Fitness Academy
Cooling Off Period
The Student may rescind the transaction without reason or penalty, by notice to Trifocus Fitness Academy in writing or other recorded manner and form, within 5 (Five) business days after the agreement was concluded. If the Student validly rescinds the transaction Trifocus Fitness Academy must return any payment received from the Student in terms of the transaction within 15 (Fifteen) business days after receiving notice of rescission provided that the Student returns the Course Products received by him to Trifocus Fitness Academy in unopened form. Trifocus Fitness Academy must not attempt to collect any payment in terms of the rescinded transaction.
The student shall not be able to cancel the course/s or the payment terms of the course/s, after the initial cooling off period of 5 (Five) working days as set out above.
TRIFOCUS FITNESS ACADEMY
Standard Bank: Sandton City
Acc Number: 220415145
Branch code 051001
Yours in Health and Education
Trifocus Fitness Academy